Shipping & returns
SUPPLY OF YOUR PRODUCTS
Subject to these Terms and Conditions, we will supply to you the Products indicated on your Order Confirmation.
When your Order items have been dispatched, we will email/sms you to confirm shipment of each item including a tracking number for each item.
DELIVERY OF YOUR PRODUCTS
All purchased items will be dispatched/picked up from our warehouses depending on your location and stock held there.
You can either use ZXZ Pac's contracted carrier or your own carrier. When you choose to use your own carrier, 2 working day notice needs to be given and consignment note/shipping labels need to be provided at least 1 working day prior to pickup.
After payment is cleared, booking needs to be made with carrier at least one working day prior to pickup. Transportation takes 2 - 10 working days after dispatch depending on the destination location and carrier's schedule.
Tracking no and estimated delivery time will be provided in notice email/sms after payment's cleared. You should contact the carrier's customer service number with tracking code provided in the email/SMS at the first instance to be updated for the delivery status.
Unless otherwise agreed by us, we will deliver your Products to the address indicated on your Order Confirmation. Normally signature is required for receiving your order unless authorization is received to leave the items to the location nominated without signature. Please note with your authorization, ZXZ Pac takes no responsibility for loss or damage to the items left on site.
ORDER FULFILLMENT AND RETURN/REFUND POLICY
Order fulfillment
All the orders will be processed within 2 working days on receipt of payment. We will inform you within two business days if goods are not available.
Return/Refund Policy
Please note it's in ZXZ Pac's absolute discretion to make refunds, credit or replacements if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order.
Damage On Arrival Products - "DOA"
If you used your own carrier, you will need to contact your carrier to claim the damage. ZXZ Pac's quality control procedure guarantees that all the products dispatched are free of damage. Pictures of the products after being loaded to carrier's vehicle will be provided on request.
If the products are delivered with ZXZ Pac's contracted carrier, ZXZ Pac will be responsible for the damage. Clear digital pictures of the damages/defects are required to be sent within 1 working day to service@falconshelving.com.au on receiving of your products. Digital pictures will help us assess damage quicker. This also helps with our claims on our transport partner. After damages are confirmed to be caused during transportation, ZXZ Pac will either arrange replacement or refund within 5 working days.
Product Problems After Delivery(FAD)
If you find a defect arises after 3 days of delivery, you will need send clear digital pictures to to zxzpackaging@gmail.com immediately. ZXZ Pac will assess the issues and contact you for solution within 3 working days. If it's manufacturing defect, . ZXZ Pac will either arrange replacement or refund within 5 working days.
Return Authorisation Number - A Must Have
A Return Authorisation Number (RAN) is required for both replacement Products and refunds.
Where Customer Service has provisionally determined that a Product is DOA or quality issue after delivery, Customer Service will issue you with a RAN. Products can not be returned without a RAN. The Product should be returned to ZXZ Pac within 15 calendar days of the issuance of the RAN. All Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the Product.
Organising the Return of DOA Products
DOA Products must be returned whenever we agree to replace the Product or provide you with a refund.
Our customer Service team will email you with instruction for return. You will need to follow the instruction for return so that we can make arrangements with our courier service for collection of the Product, and will notify you when they will collect the Product from you.
OUR LIABILITY
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.